Shipping & Returns
ALL SEASON BEAUTY POLICY
General Terms:
All Season Beauty reserves the right to update the rules when necessary, and the updated version will be published on allseasonbeauty.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by All Season Beauty immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by All Season Beauty.
For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date. If the period of Return & Refund request filed exceeds the allowed period, All Season Beauty reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in All Season Beauty buyer center, or by contacting All Season Beauty customer service to cancel the order. Please note that we do not accept order cancellations before the order is shipped out.
If All Season Beauty cannot fulfill the buyer's order within the order processing time indicated on All Season Beauty's product page, under the condition, but not limited to no stock or other conditions, All Season Beauty shall cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, All Season Beauty has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. All Season Beauty shall refund the buyer when the return shows as in transit on the logistic website with tAll Season Beauty's provided prepaid return label.
All Season Beauty shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on All Season Beauty product page. All Season Beauty will abide by the supplier's policy under this condition.
If All Season Beauty accepts the after-sale request for the reason type of "non-defective remorse returns" and require deducting a "restocking & repacking fee", under All Season Beauty's policy restriction, the "restocking & repacking fee" in total shall not exceed 35% of order total price.
All Season Beauty shall restrict with the refund time and redelivery time under the condition, included but not limited to order, should refund based on All Season Beauty's policy, agree on refund or redelivery, All Season Beauty must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to All Season Beauty. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, All Season Beauty has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by All Season Beauty.
Under Various Circumstances:
1. Refund Request Timing
Customers have the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type
All Season Beauty Rules
For Unshipped Orders, The Return & Refund request is made after the stated processing time. All Season Beauty will refund the order.
The Return & Refund request is made within the stated processing time.
All Season Beauty has 3 business days to process the request after the buyer submits it.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders, The Return & Refund request is made after the order has shipped.
All Season Beauty has 10 business days to process the request after the buyer submits it.
If All Season Beauty fails to process (accept or reject) the refund request within 10 business days, All Season Beauty will refund the order.
2. Goods Returned in Transit
If the package is sent back to All Season Beauty during transit for any reason, and the buyer applies for a refund, All Season Beauty shall refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, All Season Beauty shall begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, All Season Beauty shall refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact All Season Beauty customer service to request to update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact All Season Beauty with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, All Season Beauty shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer shall provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on All Season Beauty, we shall check the proof and give a response within 3 business days.
If the proof checked by All Season Beauty is not showing the problem clearly the proof is invalid, All Season Beauty has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by All Season Beauty, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, All Season Beauty shall provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, All Season Beauty shall refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, All Season Beauty shall redeliver within 5 business days of proof approval. Please note All Season Beauty has the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If All Season Beauty verifies the tracking number is wrong, All Season Beauty will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, All Season Beauty will refund order within 3 business days of buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more All Season Beauty fails to provide any valid tracking updated info, the buyer may apply for a refund. All Season Beauty will refund order within 3 business days of buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through All Season Beauty account with the order "Contact Message" option to solve the goods or logistics issue.
All Season Beauty will try its best to assist buyers in these special circumstances in a timely manner. After notifying All Season Beauty, Buyers shall expect a decision from All Season Beauty on these types of issues no later than two weeks.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with All Season Beauty to help deal with the after-sale issues.
THE SELLER HELPER POLICY
To return a product you must first request an RMA (Return Merchandise Authorization) number. To request an RMA number go to your account dashboard and click on "My Returns" on the left side. There will be a button to get you started. This will alert our returns department that you have a return and they will respond within 1-2 business days with an RMA number and return information.
A Few Things to Know
Products must be returned in their original packaging with all accessories, media, cables, chargers etc. Refunds may take up to 30 days depending on warehouse. Although, most returns are processed within a week. Refunds will be processed back to the original form of payment.
Types of Returns and What to Expect
Unwanted - You will be refunded the cost of the product minus a 20% restocking fee.
Returned to Sender - You will be refunded the cost of the product minus a 20% restocking fee.
Lost in Transit - We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed, If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
Defective - If the warehouse inspects the item and can replicate the defect or visually see it, you will receive a full refund.
Damaged - Damages must be reported within 7 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s); if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described, we will review it on a case-by-case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.
Secure Payments
© All Season Beauty. All Rights Reserved.
